Legal Notice & Compliance

In accordance with Article 10 of Spanish Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that the website www.enigmaviaggi.co belongs to:

• Owner: ENIGMA VIAGGI SL
• Tax ID (NIF): B56475023
• Registered Office: Calle Belén 14, 28004, Madrid, Spain
• Email: contact@enigmaviaggi.co | bookings@enigmaviaggi.co
• Phone: +34 696 49 64 35 | +34 605 49 19 27

ENIGMA VIAGGI SL informs that it maintains civil liability coverage and insolvency protection underwritten by AXA Seguros Generales, S.A., guaranteeing the refund of deposited funds and repatriation in the event of insolvency.

Travel Agency with start of activity communicated to the Community of Madrid.

Privacy Policy

General Information

​By accepting this Privacy Policy, the user is informed that the personal data provided through the website located at the URL https://enigmaviaggi.co/ (hereinafter, the “Website”) will be processed by Enigma Viaggi SL, as well as data derived from their browsing and any other data that may be provided in the future to Enigma Viaggi.

The user must read this Privacy Policy carefully, which has been drafted clearly and simply to facilitate its understanding, determining freely and voluntarily whether they wish to provide their personal data to Enigma Viaggi.

Providing Data:

The data requested in the forms on the Website are mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be attended to, without prejudice to the fact that you can freely view the content of the Website.

For What Purpose Will The User’s Personal Data Be Processed?

The personal data provided through the Website or other means made available to users will be processed by Enigma Viaggi SL for the following purposes:

• Data provided in the quote request form: The data provided in the quote request form will be processed to evaluate your request, according to the data you provide, and plan your trip based on this information, sending you the provisional result of this planning with accurate pricing.
• Data provided in the contact form: The data provided through the contact form enabled by Enigma Viaggi SL on the Website will be processed to manage queries, incidents, quotes, and/or requests for information made by users.
• Data processed for sending personalized commercial communications from Enigma Viaggi SL: The data provided will be processed to send the user commercial communications with information that may be of interest about Enigma Viaggi SL products and services, as well as a travel newsletter with advertising content. The sending of these communications will involve profiling using Enigma Viaggi SL own data to send personalized information, against which you can object at any time.
• Data provided through the use of the Website: The data provided through the use of the Website will be processed for the maintenance, support, and updating of the Website, as well as for resolving possible technical or any other kind of issues that may arise concerning it, and to compile anonymous statistical reports on access habits and user activity on the Website.

Likewise, the user’s navigation on the Website may be managed and analyzed through cookies.

With Whom Will The Data Be Shared?

User data may be communicated to:

• Public Administrations with competence in the matter.
• Courts and Tribunals, in case of specific requests made according to applicable regulations.
• State Security Forces and Bodies, in case of specific requests made according to applicable regulations.
• Travel agencies, DMCs, airlines, transport services, hotel establishments, and any other entity necessary to organize the requested trip.

Additionally, the data may be accessible to Enigma Viaggi SL providers, with such access necessary for the proper fulfillment of legal obligations and/or the aforementioned purposes. These providers will not process your data for purposes not previously informed by Enigma Viaggi. Enigma Viaggi will contract third-party services providers operating in, among others, the following areas: cloud or IT hosting, sending commercial communications.

Terms and Conditions

Terms & Conditions

Travel Documents:

• Clients are responsible for ensuring that all necessary travel documents (passports, visas, etc.) are valid and up-to-date. Enigma Viaggi SL is not liable for issues arising from incomplete or expired documents.

Health and Insurance:

• Clients are advised to consult a healthcare professional for necessary vaccinations and health precautions.
• Travel insurance covering medical emergencies, trip cancellations, and personal belongings is strongly recommended.

Liability:

• Enigma Viaggi SL is not responsible for any loss, damage, injury, or expenses incurred during the tour, including those caused by third-party services (hotels, transportation, etc.).

Force Majeure:

• Enigma Viaggi SL is not liable for disruptions or cancellations due to force majeure events, including but not limited to natural disasters, political unrest, or acts of terrorism.

Governing Law:

• These Terms and Conditions are governed by and construed in accordance with the laws of Spain.

Agreement:

• By booking with Enigma Viaggi SL, clients acknowledge and agree to these Terms and Conditions.