At Enigma Viaggi, we believe in transparency. We don’t believe in hidden fees or surprise costs that can make you feel taken advantage of. Our goal is to provide honest, clear pricing, and we’ll always ensure that you’re aware of any potential costs upfront, so you can make informed decisions with confidence.
You’ve got questions. We’ve got answers.
Frequently Asked Questions
We’re here to answer any questions to make your trip easier. Below are some general FAQs we receive often, but if you still have a question after reading through this page please don’t hesitate to contact us.
How do I book a trip with Enigma Viaggi?
While exploring our website, you will see our different services. Find the service that suits you the most and fill in the booking form or send us an email, a WhatsApp, or a message through Instagram. If you have any doubt you can contact us via email at contact@enigmaviaggi.co.
Why should I choose Enigma Viaggi over other agencies or online booking platforms?
Are you tired of endlessly scrolling through travel sites, feeling overwhelmed by the process of organizing a trip, or finding yourself stuck between overpriced hotels above your budget and cheap, low-quality options? Does dealing with agencies that charge $$$$ per night or agencies with low-standard services only add to your stress?
If you’re looking for expert advice and a trusted partner to help you plan your perfect trip, we are your ally. We specialize in taking the headache out of your travel planning, offering personalized trip quote that fit your style, budget, and needs. With Enigma Viaggi, you get access to trusted hotels, exceptional experiences, and seamless travel logistics, all tailored to make your journey unforgettable.
What types of trips do you offer?
We offer a wide range of travel options including Hotel Booking, Experience Booking, and full Tour Packages that include hotels, experiences, transportation, and more.
Are your prices inclusive of all fees and taxes?
Depending on the destination, we will specify to our clients if any extra fees or taxes must be paid before booking.
Can I make changes to my booking after it’s confirmed?
Depending on the type of booking and availability, we may accommodate changes. Contact us as soon as possible to discuss modifications.
What is your cancellation policy?
Our cancellation policy varies based on the type of trip and services booked. If you wish to have a fully refundable trip please let us know in advance.
What are the forms of payment you have?
We accept credit/debit cards and bank transfers in Euros or Dollars. Payment details will be provided during the booking process.
How do I obtain visas and necessary travel documents?
While our team doesn’t process visas for clients, we’re available to assist and guide you through the process. Obtaining essential travel documents remains the sole responsibility of the traveler.
What happens if my flight is delayed or canceled?
If your flight is affected, our team will assist you in rearranging your travel plans whenever possible. While Enigma Viaggi is not responsible for cancellations or delays of flights, we’re here to support and help minimize disruptions.
What languages do you speak?
We are fluent in Spanish and English — feel free to reach out in your preferred language.
Tour Packages FAQs
Are your packages all-inclusive?
Each package may vary in its inclusions based on the clients’ budget. If you have a special request let us know! Please review the details provided by your travel expert or contact us for clarification.
What is the process of planning my trip with Enigma Viaggi?
Once we receive your form, email or whatsapp we’ll proceed to ask (if necessary) essential questions to start creating the trip of your dreams within the budget mentioned. Once we have your responses we’ll take around 24 hours to send you over the trip quote which can be modified and adapt to your preferences.
When do I pay Enigma Viaggi?
Every payment is made before the chosen service. We require proof of payment and confirmation of the transfer completed in our bank account to start working on your trip.
Can I reserve everything and can you just plan it? Does it have a cost?
Yes! You can book your own accommodations and experiences. Planning-only service has an extra cost depending on the length of the trip, the number of people, etc. We’ll send a detailed itinerary (only on selected destinations) which will be personalized to you with several day to day recommendations.
How far in advance should I book my trip?
It’s generally advisable to book as early as possible, with a minimum recommendation of 5-6 months in advance, especially for peak travel seasons.
Can I schedule a call with the travel expert?
Of course! We are happy to e-meet you and arrange a call to discuss the details of the trip and answer any questions.
Is there any cost for your services?
Our trip planning and booking services are complimentary when you book your accommodations, experiences, or full packages through Enigma Viaggi. However, if you prefer to handle bookings independently and only need assistance with planning and itinerary design, a fee will apply. This fee varies depending on the trip’s length, complexity, and number of travelers. We’ll always inform you in advance if any fees apply!
Experience FAQs
Are your tours and activities suitable for all ages?
Our offerings cater to families, solo travelers, couples, and seniors. Specific age requirements or restrictions may apply to certain activities.
Can I only book transportation?
Yes, for some destinations, you can book transportation-only services (e.g., day tours in Marrakech, Istanbul city tours, Egypt transports, etc.).
Can I first book the Hotel and then the experiences?
Certainly! You can first secure your dream hotel and later choose from a wide range of experiences for your trip.
Hotel FAQs
Can I only book a hotel with Enigma Viaggi?
Yes! We offer hotel-only bookings for travelers looking for just accommodations.
Can I pay the hotel later?
We always encourage our travelers to book ‘book now pay later’ hotel rooms which means they are free of cancellation and the client will be able to book the hotel closer to the dates. In some cases a deposit fee is asked to complete the reservation.
What types of accommodations do you recommend?
We offer hotel options based on your budget, preferences, and location, ensuring you get the best available option for your stay.
What’s the minimum nightly budget needed to book with Enigma Viaggi?
We don’t have a strict minimum per night — we believe every trip should be personalized to your dreams and budget. However, we do recommend booking quality hotels, and depending on your trip, we’ll suggest a minimum nightly budget per person. In rare cases, if the budget is extremely limited, we might not be able to assist. If you have a specific budget in mind, just let us know — we’ll guide you toward the best options that match your expectations!
Wedding FAQs
Do you offer destination wedding planning?
Yes! We can assist you in planning your destination wedding, from accommodations and transportation to personalized experiences for you and your guests.Please note that the wedding party itself is not part of the services we plan.
Can you arrange special experiences for weddings?
Of course! We can organize romantic experiences, group tours for wedding parties, private dinners, wine tastings, cooking classes, day trips, and more to make your wedding trip unforgettable.
How can I book you for my wedding?
Send us a message through email, whatsapp or fill out our website form. We’ll get in touch with you and ideally set up a first call to meet you and speak about the special dates. On the call (in some cases clients prefer through email or whatsapp only) we would speak about the type of services you’d like to hire (hotel arrangement only, transport only, experiences only, or everything) and the budget range of your guests, when hotels are booked we typically offer 2 or 3 options for guests to choose from.
Honeymoon FAQs
I’m not sure where to go for my honeymoon. Can you help me choose the perfect destination?
Absolutely! If you’re feeling overwhelmed by the endless honeymoon options, we can help narrow it down. We’ll help you find the perfect destination where within your budget you’ll have a wonderful journey.
Do you offer honeymoon add-ons, like spa treatments or excursions?
Yes! We offer a wide range of add-ons, we can send you a trip quote with the hotel only and create a quote for the “add ons” of recommended tours or experiences based on your budget and destination to make your honeymoon even more special.
Proposal FAQs
Why should I choose Enigma Viaggi to plan my proposal?
Planning a proposal is a huge moment, and it deserves to be as special and memorable as the occasion itself. At Enigma Viaggi, we specialize in crafting personalized, unforgettable proposal experiences within your budget that are tailored to your partner’s style and preferences. We are passionate about aesthetics, ensuring that every detail looks as beautiful as the moment feels. Whether you’re dreaming of an intimate beach proposal, a dramatic mountaintop moment, or something else, we focus on creating visually stunning experiences that will leave your partner in awe. We’ll work with you to ensure everything goes smoothly, so you can focus on the big question — and they’ll love every second of it!
Can you help me plan a proposal with family and friends involved?
If you want to include family and friends in your proposal, we can help make that happen! Whether it’s arranging a family gathering before or after the proposal or arranging their hotels or transportation, we’ll coordinate the logistics to ensure everything runs smoothly.
How far in advance should I plan my proposal?
The earlier you start, the better, especially if you’re planning something elaborate or in a popular destination. For a stress-free experience, we recommend starting to plan at least 3-5 months in advance. This allows enough time to secure the perfect location, make any necessary reservations, and handle the logistics. However, if you’re planning something last-minute, don’t worry — we’ll pull off an amazing proposal on short notice!
Can you help with the ring and proposal accessories?
We don’t handle the selection of rings or proposal accessories. However, we focus on creating the perfect proposal experience — from the location and setup to the surprises — ensuring that every detail of the moment is unforgettable. For the ring and accessories, we recommend visiting trusted jewelers or specialized stores to find exactly what you’re looking for.
I’m not sure how to propose. Can you help me plan a creative and unique proposal?
Absolutely! We love helping couples come up with unique, thoughtful proposals that reflect your relationship. Whether you’re looking for a private, romantic moment or an adventurous surprise in an exotic destination, we can help brainstorm ideas and bring your vision to life. We handle all the details, from location selection to custom experiences, to make sure your proposal is perfect.
Can I make changes to my booking after it’s confirmed?
Depending on the type of booking and availability, we may accommodate changes. Contact us as soon as possible to discuss modifications.
What is your cancellation policy?
Our cancellation policy varies based on the type of trip and services booked. If you wish to have a fully refundable trip please let us know in advance.
What are the forms of payment you have?
We accept credit/debit cards and bank transfers in Euros or Dollars. Payment details will be provided during the booking process.
How do I obtain visas and necessary travel documents?
While our team doesn’t process visas for clients, we’re available to assist and guide you through the process. Obtaining essential travel documents remains the sole responsibility of the traveler.
What happens if my flight is delayed or canceled?
If your flight is affected, our team will assist you in rearranging your travel plans whenever possible. While Enigma Viaggi is not responsible for cancellations or delays of flights, we’re here to support and help minimize disruptions.
What languages do you speak?
We are fluent in Spanish and English — feel free to reach out in your preferred language.
Bachelorette FAQs
Can you organize group activities for my bachelorette trip?
Yes, definitely! We specialize in arranging custom group activities that match your group’s interests. Whether it’s a private boat party, a spa day, a wine-tasting tour, or an adventure activity like surfing, we’ll plan experiences that everyone will love. If you have any special requests, we’ll make them happen!
I’m not sure where to start with planning. Can you help me with the whole process?
Absolutely! We know how overwhelming it can be to plan a big trip for a group. We’re here to help with everything, from choosing the perfect destination to booking flights, accommodations, and activities. Our goal is to make your planning stress-free, so you can focus on enjoying the experience with your friends.
Can you create a detailed itinerary with themed nights?
For sure! We love creating themed nights and personalized itineraries — they’re always a fun way to add excitement to your trip! However, since this service is separate from hotel, transport, and activity bookings, it will involve an extra cost. The additional fee covers the time and effort of designing a tailored presentation with creative ideas for your group, ensuring everything is perfectly aligned with your vision. We’ll help you plan every detail, from decor and activities to special touches that make each themed night memorable!
Will you buy the props?
We don’t handle the purchase of props. Each group is responsible for bringing their own props to match the theme and vibe of the trip. However, if the itinerary is done by us we’ll assist with suggestions and ideas for props that will make your themed nights extra special!
We are a big group with different budgets. Can you accommodate us?
Obviously! We understand that each group has different budget needs, and we specialize in creating flexible, tailored experiences that can work for everyone. Whether some guests are looking for luxurious accommodations and experiences, while others prefer something more affordable, we can curate an itinerary that offers options at various price points.
Stay Beautifully, Travel Happily
Your ideal accommodation awaits. Let Enigma Viaggi help you find the perfect place to stay, enhancing every moment of your journey.