FAQs
1. How do I book a trip with Enigma Viaggi
While exploring our website, you will see our different services. Find the service that suits you the most and fill in the form, send us an email, a WhatsApp, or a message through Instagram. If you have any doubt you can contact us via email contact@enigmaviaggi.co
2. What types of trips do you offer?
We offer a wide range of travel options from Hotel Booking only for those not seeking anything else, Experience Booking only for those missing exciting adventures on their trips, and Tour Packages for those looking for a full experience that includes the reservation of hotels, experiences, transportation, and more!
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3. Are your prices inclusive of all fees and taxes?
Depending on the destination we will specify to our clients when do they have to pay for any extra fees or taxes before booking.
4. Can I make changes to my booking after it’s confirmed?
Depending on the type of booking and availability, we may accommodate changes. Contact our customer service team at contact@enigmaviaggi.co as soon as possible to discuss modifications.
5. What is your cancellation policy?
Our cancellation policy varies based on the type of trip and services booked. Please refer to the specific terms and conditions provided during the booking process or contact our team for details.
6. What are the forms of payment you have?
We accept credit/debit cards and bank transfers in Euros or Dollars. Payment details will be provided during the booking process.
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7. Are your tours and activities suitable for all ages?
Our offerings cater to different age groups and interests. We provide options suitable for families, solo travelers, couples, and seniors. Specific age requirements or restrictions may apply to certain activities.
8. How do I obtain visas and necessary travel documents?
While our team doesn't process visas for clients, we're available to assist and guide you through the process. Yet, it's important to note that obtaining essential travel documents remains the sole responsibility of the traveler.
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9. How do I get in touch with customer support during my trip?
You will receive contact information for our customer support team upon booking. Our travel experts remain 24/7 at your disposal.
10. Can I make special requests for my trip?
Yes, we encourage you to inform us of any special requests or preferences you may have, such as room preferences or transportation needs. We'll do our best to accommodate your requests, but they are subject to availability.
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11. Do you offer group travel or corporate packages?
Yes, any of the services we offer can be adjusted for group travel or corporate packages. Any further questions you can contact us at Enigma via our email contact@enigmaviaggi.co
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12. How far in advance should I book my trip?
Booking times can vary depending on the destination and type of trip as well as the type of service you choose from us. It's generally advisable to book as early as possible, with a minimum recommended of 4 months in advance (review our cancellation policy), especially for peak travel seasons, to secure the best availability and prices.
13. What if I encounter issues during my trip?
In case of any issues or emergencies during your trip, you can contact our 24/7 customer support team at contact@enigmaviaggi.co. We'll assist you and provide guidance to resolve the situation.
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14. Are your tours and activities accessible for individuals with disabilities?
We strive to make our services as accessible as possible. Please inform us of any special requirements or accessibility concerns during the booking process, and we'll work to accommodate your needs.
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15. Are your packages all-inclusive?
Each package may vary in its inclusions, so please review the details provided from your travel expert for specific packages or contact us for clarification.
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16. How do I provide feedback about my travel experience?
We value your feedback! You can provide feedback through our website's contact form, email, or google reviews. Your input helps us improve our services for future travelers.
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17. What happens if my flight is delayed or canceled?
If your flight is affected, our team will assist you in rearranging your travel plans whenever is possible. We will take actions and address such situations and help minimize disruptions to your trip. While Enigma Viaggi is not responsible for any cancellations or delays we're here to support and do our best when it's possible.
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18. What do I need to plan for my trip with Enigma Viaggi?
To plan your trip with Enigma Viaggi, all you need is the enthusiasm to explore new horizons! Browse our website to discover an array of travel packages, and if you don’t know where to go yet, book a meeting with our travel expert or send us an email if you’d like to plan it from scratch.
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19. What is the process of planning my trip with Enigma Viaggi?
If you already have the destination and service selected fill in our form or reach out through email, WhatsApp, or Instagram and we'll help you book it! We will always give recommendations of hotels based on budget and preferences, once you have approved a hotel we will book it for you for the best price available. If you don't know where to go but you do have a budget, let us know and we'll craft the perfect trip meeting your budget and expectations.​
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20. When do I pay Enigma Viaggi?
Every payment is made before the chosen service. We always need the proof of payment and confirmation of transfer completed on our bank account to start working on it. ​
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21. Can I reserve everything and can you just plan it? Does it have a cost?
Of course! We can help you all along the way and you can certainly book your own accommodations, experiences, etc. It does have a cost which can vary depending on the length of the trip, amount of people, etc.
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22. What languages do you speak?
We are fluent in Spanish and English, feel free to reach out in the preferred language.
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23. Can I first book the Hotel and then the experiences?
Certainly! We are open to your preferences, we can first book the hotel of your dreams and then take a look on the infinite possibilities of experiences that you can do on your trip.
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24. Can I only book the transport?
For some destinations you can book only transportation with us for example we can arrange a day tour to Ait Ben Haddou in Marrakech you can either choose to have a guide or not, we can arrange a day tour in Istanbul where you'll visit
Sultanahmet city center, Hagia Sophia, Topkapı Palace, Basilica Cistern, Blue Mosque, Hippodrome and Grand Bazaar. Lunch (if requested), transfers, all museum fees (if requested), private guide (if requested) will be included. Also, we can book tours to the Sahara, and some more. Let us know what you are looking for and we'll make our best to accommodate.
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